By using the BulkSouvenirs.com website, you are agreeing to the following terms and conditions.
Please browse our catalogue or use the search box in the main menu, click on any items that you wish to buy, and put them into the shopping cart. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to complete the order. All credit card details are secured by 128bit SSL encryption for your security.
We accept payments through PayPal. If you are shopping from outside the UK, place your order, and your credit card company will convert the transaction to your local currency at their current exchange rates. We also accept cheques, postal orders, and direct bank transfers - details supplied upon request.
All goods are sent out properly packaged. While we only send out goods of the highest quality, we cannot guarantee that all handmade items are identical.
All orders will be dispatched within 24 hours unless the items are not in stock (See Back Orders). Orders after this time will be dispatched on the next working day. International orders are generally received in 5 to 7 working days; subject to the shipping method and timings. Delivery times are estimates only and we will not be held liable in any way for the late delivery of goods.
All charges displayed on this site are generally what we will charge you. We reserve the right to change these at any time due to the delivery address and/or type of goods ordered. If there is an increase in the charges then we will inform you first, and await your confirmation of acceptance, before completing the order. We will always try to use the most cost-effective solution available to us. For bulk orders, please contact us for delivery charges.
If your item is not in stock, we will place it on backorder for you. We aim to obtain any items that are out of stock within 48 hours. If this is not possible, we will email you with the options to choose an alternative or to refund that particular item if you would rather not wait.
Breakages during carriage must be reported within 7 days of receipt of the goods.
Unwanted items: refunds will be provided when you report and return the unwanted item(s) within 7 days to us in original, unused condition in original packaging. The refund will only cover the cost of the item and not delivery charges or any charges incurred in returning the item(s) to us. A 15% restocking fee will also occur when unwanted items are returned to us, this will be deducted from the refund. Non-returnable items include boxer shorts and thongs.
Faulty or our error: Full refunds will be issued for any faulty item(s) or where the return is as a result of our error. The refund will include the cost of the item(s) together with its delivery charge.
All orders are sent by signed for delivery, however, in the unfortunate event of your order being lost during carriage, we will issue a full refund once the item has been confirmed lost and a claim for the losses has been accepted by the courier company. This procedure takes at least 25 working days. We cannot be held responsible for parcels left with neighbours.
We reserve the right to make changes to any information, product, or service without letting you know in advance. The design of our products may vary from the product images displayed on this website.
We have checked our website thoroughly so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us.
We provide links to other sites as a service to visitors. We have no control over other people's sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.
All documents, images, and information on this site are protected under copyright. Unauthorised use, copying, or distribution is prohibited.