All use of the BulkSouvenirs.com website is based on the terms and conditions below, by using this website, you are in agreement with these terms and conditions.Placing an Order
Please browse through the website or use the search box in the main menu to find the items you are looking for, then click on the BUY button for each item that you wish to put in the shopping basket. After you have finished your order, click on "checkout" and you will be asked for the details that we need to be able to complete the order. All credit card details are secured by 128bit SSL encryption for your security.Payments
We accept payments through PayPal. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your local currency at their current exchange rates. We also accept cheques, postal orders and direct bank transfer - details supplied upon request.Packaging & Quality of Goods
All goods are sent out properly packaged. While we only send out goods of the highest quality, we cannot guarantee that all handmade items are identical. We are not responsible for any slight changes that the maufacturers make to our product designs over time.Delivery Schedule
All orders will be dispatched within 24 hours, unless the items are not in stock (See Back Orders). International orders are generally received in 5 to 7 working days; subject to the shipping method and timings. Delivery times are estimates only and we will not be held liable in anyway for the late delivery of goods.Delivery Pricing
All charges displayed on this site are generally what we will charge you. We reserve the right to change these at anytime due to the delivery address and/or type of goods ordered. If there is an increase in the charges then we will inform you first, and await your confirmation of acceptance, before completing the order. We will always try to use the most cost effective solution available to us. For bulk orders, please contact us for a quote on delivery charges.Back Orders
If your item is not in stock, we will place it on back order for you. We aim to obtain any items that are out of stock within 48 hours. If this is not possible, we will email you with the options to choose an alternative or to refund that particular item if you would rather not wait.Returns Policy†
Breakages during carriage must be reported†within 7 days of receipt of the goods.
Unwanted items: refunds will be provided when you report and†return unwanted item(s) within 7 days to us in original, unused condition in original packaging. The refund will only cover the cost of the item and not delivery charges or any charges incurred in returning the item(s) to us. A 15% restocking fee will also occur when unwanted items are returned to us, this will be deducted from the refund. Non-returnable products include boxer shorts and thongs and clearance items.
Full refunds will be issued for any faulty item(s) or where the return is as a result of our error. The refund will include the cost of the item(s) together with it's delivery charge.Loss of Order Through Carriage
All orders are sent by signed for delivery, however in the unfortunate event of your order being lost during carriage, we will issue a full refund once the item has been confirmed lost and a claim for the losses has been accepted by the courier or Royal Mail. This procedure takes from 25 working days. We cannot be held responsible for parcels left with neighbours.Changes
We reserve the right to make changes to any information, product or service without letting you know in advance. The design of our products may vary from the product images displayed on this website.Errors
We have checked our website thoroughly so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us.Links
We provide links to other sites as a service to visitors. We have no control over other people's sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.Copyright
All documents, images and information on this site are protected under copyright. Unauthorised use, copying or distribution is prohibited.